Hubungan Komunikasi Perawat dengan Persepsi Pasien terhadap Pelayanan Keperawatan
Keywords:
Komunikasi Perawat, Persepsi Pasien, Pelayanan Keperawatan, Kualitas PelayananAbstract
ABSTRACT
Effective communication between nurses and patients is a crucial factor in improving the quality of nursing care. Good communication can help build a therapeutic relationship, increase patient trust, and influence patient perceptions of the care provided. This study aimed to determine the relationship between nurse communication and patient perceptions of nursing care. The study used an analytical design with a cross-sectional approach. The study sample consisted of 80 inpatients selected using a purposive sampling technique. Data were collected using a questionnaire on nurse communication and patient perceptions of nursing care. Data analysis used a chi-square test. The results showed that patients who rated nurse communication as good tended to have positive perceptions of nursing care (75%). The statistical test showed a p-value of 0.012 (p < 0.05). It was concluded that there is a significant relationship between nurse communication and patient perceptions of nursing care.
Keywords: Nurse Communication, Patient Perception, Nursing Care, Service Quality
ABSTRAK
Komunikasi yang efektif antara perawat dan pasien merupakan salah satu faktor penting dalam meningkatkan kualitas pelayanan keperawatan. Komunikasi yang baik dapat membantu membangun hubungan terapeutik, meningkatkan kepercayaan pasien, serta memengaruhi persepsi pasien terhadap pelayanan yang diberikan. Penelitian ini bertujuan untuk mengetahui hubungan antara komunikasi perawat dengan persepsi pasien terhadap pelayanan keperawatan. Penelitian menggunakan desain analitik dengan pendekatan cross-sectional. Sampel penelitian sebanyak 80 pasien rawat inap yang dipilih menggunakan teknik purposive sampling. Data dikumpulkan menggunakan kuesioner komunikasi perawat dan persepsi pasien terhadap pelayanan keperawatan. Analisis data menggunakan uji chi-square. Hasil penelitian menunjukkan bahwa pasien yang menilai komunikasi perawat baik cenderung memiliki persepsi positif terhadap pelayanan keperawatan sebesar 75%. Hasil uji statistik menunjukkan nilai p = 0,012 (p < 0,05). Disimpulkan bahwa terdapat hubungan signifikan antara komunikasi perawat dengan persepsi pasien terhadap pelayanan keperawatan.
Kata Kunci: Komunikasi Perawat, Persepsi Pasien, Pelayanan Keperawatan, Kualitas Pelayanan
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