Interpersonal Communication And Patient Satisfaction With Midwifery Services
DOI:
https://doi.org/10.59585/ijhs.v3i4.895Keywords:
Interpersonal Communication, Patient Satisfaction, Midwifery Services, MidwivesAbstract
Interpersonal communication is a crucial factor in determining the quality of the midwife-patient relationship. Effective communication in midwifery services can enhance patient comfort, trust, and satisfaction. This study aimed to determine the relationship between midwives' interpersonal communication and patient satisfaction with midwifery services at Community Health Center X.
This type of research is quantitative with a cross-sectional design. Sectional. The population in this study were all patients who received obstetric services at Community Health Center X during May–July 2025, totaling 80 people. The sample was taken using an accidental sampling technique of 67 respondents. The instruments used were a midwife interpersonal communication questionnaire (15 items) and a patient satisfaction questionnaire (15 items) that had been tested for validity and reliability. Data were analyzed using the Chi- Square statistical test with a significance level of 0.05.
The results showed that the majority of respondents rated midwives' interpersonal communication as good (71.6%) and patient satisfaction as satisfactory (68.7%). The Chi- Square test yielded a p-value of 0.002 (<0.05), indicating a significant relationship between midwives' interpersonal communication and patient satisfaction with midwifery services.
In conclusion, the better the interpersonal communication skills developed by midwives, the higher the patient satisfaction levels. Therefore, improving midwives' interpersonal communication skills through training and coaching should be a priority in efforts to improve the quality of midwifery services.
Downloads
References
Astin Nur Hanifah., Juliana, M., Nainggolan, L., Reffita , LI, Kariyadi , K., Hitijahubessy, CNM (2023). Benefits Of Yoga In Pregnancy: Systematic Reviews. International Journal of Health Sciences, 1 (3), 343–356. https://doi.org/10.59585/ijhs.v1i3.131
Arda, D., Pannyiwi, R., Harfika, M., Dewi, C., Setyaningsih, R., Nursiah, A., & Sumampouw, OJ (2024). Increased Frequency of Defecation (Acute) Diarrhea in Children Under Five Years of Age in the Antang Health Center Working Area. International Journal of Health Sciences, 2 (3), 1203–1211. https://doi.org/10.59585/ijhs.v2i3.494
Anto, S., Andi Latif, S., Pannyiwi, R., Ratu, M., Werdyaningsih , E., & Thalib, KU (2022). Analysis of Workload and Nurse Performance in the Implementation of Nursing Care. Barongko: Journal of Health Sciences, 1 (1), 41–46. https://doi.org/10.59585/bajik.v1i1.38
Ministry of Health of the Republic of Indonesia. (2023). Indonesian Health Profile 2023. Jakarta: Ministry of Health of the Republic of Indonesia.
Devito, J. A. (2017). The Interpersonal Communication Book (15th ed.). Boston: Pearson Education.
Hadi, H., & Prasetyo, E. (2022). “The Influence of Interpersonal Communication on Patient Satisfaction in Community Health Centers.” Indonesian Journal of Public Health, 12(2), 87–95.
Kotler, P., & Keller, K. L. (2020). Marketing Management (15th ed.). New Jersey: Pearson.
Lestari, S., & Rahayu, N. (2021). “The Relationship between Midwives’ Attitudes and Patient Satisfaction in Midwifery Services.” Indonesian Midwifery Scientific Journal, 9(1), 55–63.
Notoatmodjo, S. (2018). Health Research Methodology. Jakarta: Rineka Cipta.
Putri, SK, Pannyiwi, R., Juwariyah , S., Syarief, SWA, Wiranti, B., & Nurseskasatmata, SE (2024). Incidence of Skin Diseases Due to Children's Habit of Bathing in Rivers Tello, Makassar City. Sahabat Sosial: Journal of Community Service, 2 (2), 203–211. https://doi.org/10.59585/sosisabdimas.v2i2.312
Sari, DP, & Kurniawati, F. (2021). “The Effect of Interpersonal Communication on Patient Satisfaction in Community Health Centers.” Scientific Journal of Public Health, 13(1), 44–53.
Pannyiwi, R., & Ali, A. (2025). Analysis of Drug Abuse Prevention Programs and Risk Factors in Adolescents: A Mixed Study Method in Sidenreng Rappang Regency. JIMAD: Multidisciplinary Scientific Journal, 2 (2), 153–162. https://doi.org/10.59585/jimad.v2i2.859
WHO. (2021). Patient-Centered Communication in Maternal Health Services. Geneva: World Health Organization.
Yuliana, R., & Setyawati, A. (2022). “Patient Satisfaction with Midwife Services in Primary Health Facilities.” Indonesian Journal of Midwifery Services, 7(3), 90–98.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Astin Nur Hanifah, Imelda Kardina, Rika Rika, Azmi Wijayanti
This work is licensed under a Creative Commons Attribution 4.0 International License.
