The Quality of Health Services for Askes Participants is Reviewed from Responsiveness, Assurance and Empathy Based on Education, Years of Service and Incentives for Health Workers at Pelamonia Hospital Makassar
DOI:
https://doi.org/10.59585/ijhs.v2i1.240Keywords:
Quality of Health Services, Health Insurance, Responsiveness, Assurance, EmpathyAbstract
Efforts to provide good health services to speed up the healing process of illnesses suffered are everyone's hope and human right. The aim of the research was to determine the quality of health services for Askes participants in terms of Responsiveness, Assurance, and Empathy Based on Education, Years of Service, and Incentives for health workers at Pelamonia Hospitals in. This type of research is observational with a descriptive approach to get an overview of the quality of health services in terms of excellent service at Pelamonia Hospital. The results showed that 89.2% of the 37 health workers who said they received incentives provided good quality service to health insurance patients, while 41.4% of the 29 health workers who said they did not receive incentives provided good quality service. The conclusion is that there are 83.0% of health workers who have a D3 education level and provide excellent quality service to health insurance patients and 89.2% of health workers who receive incentives and provide good quality service to health insurance patients are 89.2%.
Downloads
References
Andriani, Sahar, Huriani. (2012). The Relationship between Organizational Culture and Nurse Characteristics with the Performance of Executive Nurses in the Inpatient Room at RSUD dr. Achmad Mochtar Bukittinggi 2012. UNAND postgraduate nursing thesis.
Anto, S., Andi Latif, S., Pannyiwi, R., Ratu, M., & Werdyaningsih, E. (2022). Workload Analysis and Nurse Performance in Implementing Nursing Care. Barongko: Journal of Health Sciences, 1(1), 41–46. https://doi.org/10.59585/bajik.v1i1.38
Aziz, YA and Wahidin, K. (2010). Copceptualizing The Service Excellence and Its Antecedents: The Development Of The Structural Equation Model. Journal Of Tourism, Hospitality and Culinary Arts.
Buheli. K. (2012). Factors that Influence Nurse Performance in Implementing the Nursing Process at Toto Regional Hospital, Bone Bolango Regency.
Dharmawansyah, HB (2013). Analysis of Factors Associated with Nurse Performance in Implementing Nursing Care Standards in the Inpatient Unit of RSU Anutapura Palu, 2013. FKM UNHAS.
Daryanto & Setyobudi, I. (2014). Consumers and Excellent Service. Jakarta: Gava Media. Directorate of Nursing Service Development. (2008). Guidelines for Quality Indicators for Clinical Nursing Services in Health Facilities.
Hartatik, Indah Praise. 2014. Practical book on developing human resources. Jogjakarta: Execute.
Laksmi, Fuad and Budiantoro. 2008. Modern Office Management. Jakarta: Pernaka Publishers.
Mandangi, FM, Umboh, JML, Rattu, JAM (2015). Analysis of Factors Associated with Nurse Performance in Implementing Nursing Care at Bethesda GMIM Tomohon General Hospital. e-Biomedik Journal (e-Bm), Volume 3, Number 3.
McSherry, R., et al. (2012). The Pivotal Role Of Nurse Managers, Leaders, and Educators in Enabling Excellence in Nursing Care. Journal of Nursing Management,20, 7-19.
Mua, EL (2011). The Effect of Head of Room Clinical Supervision Training on Job Satisfaction and Performance of Executive Nurses in the Inpatient Room at Woodward Hospital, Palu. UI Thesis.
Muninjaya, AG (2004). Health Management. Jakarta: EGC. Nadzaria, Y. (2014). Principles of Excellent Service: Understanding Excellent Service and Basics of Excellent Service.
Nasution. (2010). Analysis of Patient Satisfaction Levels with Excellent Nursing Services in the Inpatient Room at the Haji Adam Malik Central General Hospital, Medan. USU Thesis
Noermijati. (2008). Study of Herzberg's All Factors Theory, Its Influence on Job Satisfaction and Spiritual Performance of Operational Managers in Small SKT Cigarette Companies in Malang City and Regency. National Conference On Management Research 2008. ISBN: 979-442-8.
Notoatmodjo, S. (2002). Health Research Methodology. Jakarta : Rineka Cipta.
Minister of Health Regulation. (2014). Guidelines for Implementing the National Health Insurance Program.
Perry, B. (2008). Role Modeling Excellence in Clinical Nursing Practice. Nurse Education In Practice, 9, 36-44.
Pongajow, LAC, Robot, & F.J., Hamel, R.S. (2015). Description of Work Motivation and Excellent Service for Nurses at Bethesda General Hospital GMIMTomohon. Nursing Ejournal (e-KP) Volume 3 Number 3 August 2015.
Resti Wijayanti, FE, HB, E., Ratu, M., Arfah, A., Hartati, A., & Werdyaningsih, E. (2022). Factor Analysis of the Implementation of Nursing Care Standards in Community Health Center Inpatient Rooms. Barongko: Journal of Health Sciences, 1(1), 47–49. https://doi.org/10.59585/bajik.v1i1.39
Srianingsih, S., Wijaya, A., Nasution, TA, Anto, S., Muhajrin, M., Rauf, NI, & Yusfik, Y. (2022). Family Nursing Care with Environmental Health Problems. Barongko: Journal of Health Sciences, 1(1), 53–56. https://doi.org/10.59585/bajik.v1i1.41
Silalahi, EL, Arianti, WD, & Hasibuan, IS (2022). The Relationship between Nurses' Knowledge and the Implementation of Basic Life Support (BHD) in the ER at Mitra Sejati Hospital in Medan in 2022. Barongko: Journal of Health Sciences, 1(1), 57–69. https://doi.org/10.59585/bajik.v1i3.105
Resti Wijayanti, FE, HB, E., Ratu, M., Arfah, A., Hartati, A., & Werdyaningsih, E. (2022). Factor Analysis of the Implementation of Nursing Care Standards in Community Health Center Inpatient Rooms. Barongko: Journal of Health Sciences, 1(1), 47–49. https://doi.org/10.59585/bajik.v1i1.39
Wahidah, W. (2020). The Effect of Environmental Therapy on the Level of Dependence in Depressed Elderly at BSLU Meci Angi Bima. Barongko: Journal of Health Sciences, 1(2), 107–115. https://doi.org/10.59585/bajik.v1i2.124
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Abdullah Abdullah, Dg. Mangemba, Abu Bakar Betan, Hastin Atas Asih, Kurniawati Nawangwulan, Yusnita Yusfik
This work is licensed under a Creative Commons Attribution 4.0 International License.
International Journal of Health Sciences is licensed under a Creative Commons Attribution 4.0 International License
