Study of the Quality of Health Services for Inpatients at Enrekang District Hospital
DOI:
https://doi.org/10.59585/ijhs.v1i4.168Keywords:
Study, The Quality, Health Services, Enrekang Regency HospitalAbstract
The quality of health services is what refers to the level of perfection of health services in causing satisfaction in each patient. The more perfect the satisfaction felt, the better the quality of health services. In organizing efforts to maintain the quality of health services in hospitals, it is inseparable from the nursing profession which plays an important role because nursing services guarantee high-quality nursing care in quality control programs in hospitals, considering that nursing services take place continuously for 24 hours a day. This study generally aims to determine the level of patient satisfaction with nurse services in terms of assurance, empathy, and responsiveness. This type of research is quantitative using a questionnaire measuring instrument, the sampling method is saturated sampling of 156 respondents. The results showed that there were variations in statements regarding nurse service satisfaction in the inpatient unit of Enrekang Hospital. Most respondents stated that they were satisfied with nurse services in terms of assurance, which involved dexterity and skill, thoroughness, explanation and observation of nurses every time they performed medical actions. Most respondents stated that they were satisfied with the nurse's service in terms of empathy (attention) which involves patience, chivalry, the attitude of the nurse whenever asked for help and always asking about the progress of the patient's illness.
Downloads
References
Aditama, Tjandra Y. 2013. Hospital Administration Management Second Edition. University of Indonesia Press, Jakarta.
Azwar, A, 2016, Introduction to Health Administration, 3rd Edition, Jakarta.
Anto, S., Andi Latif, S., Pannyiwi, R., Ratu, M., & Werdyaningsih, E. (2022). Workload Analysis and Nurse Performance in Implementing Nursing Care. Barongko: Journal of Health Sciences, 1(1), 41–46. https://doi.org/10.59585/bajik.v1i1.38
Department of Health,. Healthy Indonesia 2010, Jakarta
Republic of Indonesia Ministry of Health. 2016. Director General of Medical Services, Directorate of Hospitals and Education. Jakarta
Ekawati, N., Djunaedi, D., Kurniawati, K., Rosida, R., & Talib, K. U. (2023). Pregnant Women with Levels of Anxiety in Facing Childbirth at the Sudiang Community Health Center, Makassar City. Barongko: Journal of Health Sciences, 1(3), 115–121. https://doi.org/10.59585/bajik.v1i3.108
Gulo.W, 2018, Research Methodology, Grasindo, Jakarta.
Iskandar, D. 2018. Hospitals, Health Workers, Patients. Ray. Harapan, Jakarta.
Jacobalis, Syamsi. 2018. Health Service Quality Assessment and Hospital Accreditation. Sinar Harapan, Jakarta.
Malaha, N., Rusdi, M., Syafri, M., Pannyiwi, R., Sima, Y., & Rahmat, R. A. (2022). Relationship between Knowledge Level and Smoking Behavior at SMA N 1 Liang, Banggai Islands Regency. Barongko: Journal of Health Sciences, 1(1), 11–16. https://doi.org/10.59585/bajik.v1i1.17
Notoatmodjo, Soekidjo, Health Research Methodology, Revised Edition, Rineka Cipta, Jakarta, 2018.
Nursinah, A., Marzuki, M., Andi Latif, S., Malaha, N., Qasim, M., & Pannyiwi, R. (2022). Knowledge and Family Support for Elderly Activities. Barongko: Journal of Health Sciences, 1(2), 82–84. https://doi.org/10.59585/bajik.v1i2.24
Prawiro Santono, Suyadi. 2018. Integrated Quality Management. PT. Bumi Literacy, Jakarta.
Singgih, S. 2018. SPSS Parametric Statistics Training. Elex Media Komputindo, Jakarta
Wijono, D. 2018. Health Service Quality Management. Vol. 1. Airlangga University Press, Surabaya.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Andi Bintang, Rachmat Ramli, Septin M, Nurhaedah Nurhaedah, Andi Arfah, Andi Muhammad Adam
This work is licensed under a Creative Commons Attribution 4.0 International License.
International Journal of Health Sciences is licensed under a Creative Commons Attribution 4.0 International License
