Hospital Management Strategies in Improving the Quality of Inpatient Services
Keywords:
Hospital Management, Service Quality, Inpatient Care, Patient SatisfactionAbstract
ABSTRACT
The quality of healthcare services is an important indicator in assessing hospital performance. Quality inpatient services can improve patient satisfaction and public trust in healthcare facilities. Hospital management has a strategic role in designing and implementing various policies to improve service quality. This study aims to analyze hospital management strategies in improving the quality of inpatient services. The study used a descriptive analytical design with a cross-sectional approach . The study sample was 90 inpatients selected using a purposive sampling technique. Data were collected through patient satisfaction questionnaires and service observations. Data analysis used the chi-square test . The results showed that the implementation of good management strategies such as improving the competence of healthcare workers, improving facilities, and an effective service management system had a significant relationship with improving the quality of inpatient services (p = 0.017). It was concluded that hospital management strategies have an important influence in improving the quality of inpatient services.
Keywords: Hospital Management, Service Quality, Inpatient Care, Patient Satisfaction
Downloads
References
Aiken LH. Nurse staffing and quality of care . Lancet . 2014.
Donabedian A. The quality of care : how can it be assessed . JAMA . 1988.
Dr. H. Syafruddin, Selvia, (et al. ), (2024). QUALITY MANAGEMENT AND PATIENT SAFETY. Publisher AGDOSI - ISBN: 978-623-10-5531-6.
Ginter PM. Strategic management of health care organizations . 2018.
Harris M. Health service Health management Policy . 2017.
Ministry of Health of the Republic of Indonesia. Hospital service standards . Jakarta; 2020.
Kotler P. Marketing for health care organizations . 2016.
Maran, AA, Alim, A., Marpaung , MP, Nurhaedah , N., Pannyiwi, R., & Rahmat, RA (2023). Education on Household Waste Management in Maintaining Environmental Health in Manisa Village. Social Friends : Journal of Community Service, 1(4), 241–249. https://doi.org/10.59585/sosisabdimas.v1i4.176
Notoatmodjo S. Health Management . Jakarta: Rineka Cipta; 2020.
Porter ME. Value in health care . N Engl J Med . 2010.
Parwati , D., Hasibuan , ER, Ambarawati , ER, Reffita , LI, Mansur, TN, & Ula, Z. (2023). Breast Care for Pregnant Women to Increase Mother's Milk Production in the Working Area of the Lotang Salo Health Center. International Journal of Health Sciences , 1 (4), 667–677. https://doi.org/10.59585/ijhs.v1i4.195
Pannyiwi, R., & Ali, A. (2025). Analysis of Drug Abuse Prevention Programs and Risk Factors in Adolescents: A Mixed Study Method in Sidenreng Rappang Regency. JIMAD: Multidisciplinary Scientific Journal, 2(2), 153–162. https://doi.org/10.59585/jimad.v2i2.859
Pannyiwi, R., Azis, MNSA, & Rahmat, RA (2025). Analysis of Nurses' Obstacles in Implementing Therapeutic Communication in Healthcare Environments. Barongko : Journal of Health Sciences, 4(1), 231–243. https://doi.org/10.59585/bajik.v4i1.921
Rabuana , S. (2023). The Relationship between Knowledge and Behavior of Pregnant Women in Preparing for Childbirth at the Mamuju Community Health Center. International Journal of Health Sciences, 1(4), 984–994. https://doi.org/10.59585/ijhs.v1i4.287
Rahmat Pannyiwi M. Khalid Fredy Saputra, Nofita Dewi Kok, Supriadin , Arnianti , Iskandar Zulkarnaen, Rosida, (2025). Medical-Surgical Nursing: Body Systems Approach and Clinical Practice. AGDOSI Publisher - ISBN: 978-634-96389-4-4. https://scholar.google.com/citations?view_op=view_citation&hl=en&user=hsoWIbg AAAAJ&pagesize=80&authuser=1&citation_for_view=hsoWIbgAAAAJ:NMxIlDl6LWMC
Santi, S., Yufuai , AR, Masding , M., Hanifah, AN, Yunus, M., Nari, J., Astuti, F., Wahyuni, R., & Pannyiwi, R. (2023). The Roles of Midwives in Motivating Mothers to Initiate Early Breastfeeding at Mother Earth and Child Hospital in Makassar City. International Journal of Health Sciences, 1(3), 203–216. https://doi.org/10.59585/ijhs.v1i3.88
Suaib, S., Qiftih , KM, & Fadhilah, I. (2026). Post-operative Wound Care Education to Prevent Infection. Sahabat Sosial: Journal of Community Service , 4 (2), 670–678. https://doi.org/10.59585/sosisabdimas.v4i2.1068
Savidni , E., & Suaib, S. (2026). The Relationship Between Medication Compliance and Blood Pressure Control in Hypertensive Patients. Barongko : Journal of Health Sciences , 4 (2), 742–751. https://doi.org/10.59585/bajik.v4i2.1047
WHO. Quality of care framework . Geneva ; 2018.
WHO. Health service management guidelines . 2019.
WHO. Global patient safety report . 2021.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Suaib, Djunaedi
This work is licensed under a Creative Commons Attribution 4.0 International License.
